PEPAX Official offers One Year Quality Warranty for all PEPAX BRAND Tattoo Machines. We try to make the most innovative and high quality products in the world, If you don’t have a positive experience for any reason, we will do whatever it takes to ensure you are 100% satisfied with your purchase. Buying items online can be daunting, so we want you to realize that there are absolutely zero risks in buying something from our website. If you don’t like it, we’ll make it right.

The One-Year Warranty is void if you:  1. Overlubed your machine

2. Dropped your machine

3. Tampered with the motor

4. Replaced parts on your own

If you have any queries or concerns or need recommendations on any product, you can always contact us! You can reach us by email at info@pepaxofficial.com, or you can reach out to us on social media (Facebook, Instagram). And please provide the order number, product pictures, and video when submitting the warranty verification email. This info can speed up the verification process. The final result will be sent to you by email.

If the machine breaks within 30 days of receiving the order and is still not repaired after contacting customer service, we will send you a new machine for free.If the machine breaks within the warranty period, we will provide free maintenance. The problem of machines can’t be solved through remote support; you can ship the machine to our address for free maintenance. Meanwhile, the buyer will pay the shipping fee for sending it back.
You can contact us via email address info@pepaxofficial.com, and we will respond within 24 hours to 48 hours