Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Upon order creation, you will receive an email with your tracking information. You can visit the wesbite we offer to enter in your tracking number or order number to get up to date information on the status of your package

Free Shipping Over $199
Below $199, we will collect USD16.99 shipping costs

No, we do not charge customers any additional fees on our website, the customs of your country will charge you taxes

We accept payment by Paypal and credit card.

Please check and make sure your network is available and try again later.

We can only check if the amount due was transferred into our account or not. We cannot know the reason about the declined payment by your credit card or Paypal.

Yes, you can place an order even if you don't log in.

Please confirm that the password you entered is correct, if you forget your password, you can change your password or log in a new account.

On the Sign In page, next to where you would enter your password, click the "Forgot password?" link. The link will direct you to a page where you can enter the email associated with your account. Click the "RECOVER" button to receive a "Customer account password reset" email and follow the directions in the email to set a new password. If you do not receive the "Customer account password reset" email, be sure to check your junk folder or spam.

Once your payment method processes after placing an order, you will receive an email with an order confirmation number. If you have not received an order confirmation number, please contact our service team at support@pepaxofficial.com

For full details on PEPAX’s return policy, click here.

We feature promotional discounts regularly throughout the year. Sign up for our mailing list so that you’re the first to know about them!