• 1.Do you ship goods to most countries around the world ?
  Yes, we can ship to most countries around world. We will let you know and inform you cancel the order If we are not able to ship your order when you placed it on our website. Our standard shipping time is 3-5 business days. But for some remote countries and cities, the delivery time can extend and may take 7-10 business days. 

If your delivery address is remote, we will assess whether the delivery time is feasible and may ask you to cancel the order. Thank you very much for your support and understanding!  

2.What is the shipping cost? 

Free Shipping over $199 for customer's order
Below $199, we will collect $16.99 shipping costs for customer's order

3.What is the shipping time?

Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.

The time frame for order delivery is divided into two parts:

– Processing time (1-2 business days): All orders are being processed within 24 hours, and an order confirmation will be sent to you after the order was placed. We need 1-2 business days to inspect and pack the products before shipping to ensure everything is in good condition.

– Shipping time (3-5 business days): After processing and leaving the warehouse, the order usually takes 3-5 business days to arrive at your destination. 

Note: Please note that these are estimates and aren’t guaranteed; we will not be able to reimburse expedited shipping costs for packages that miss the estimated delivery date, nor do we refund shipping costs for returned items. If you have any questions about shipping or delivery, please contact our Customer Service at support@pepaxofficial.com

4. Will I need to pay customs duties or taxes on my orders?

Customers from some European countries and South America countries such as Germany, Italy, the UK, Canada, etc. may need to pay duties or VAT according to your countries levying rules.

If you have any questions about shipping information, please contact us at support@pepaxofficial.com